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Welcome to Birchington Medical Centre

We hope you find this website both useful and informative.

We have dedicated training on Thursday 30th June when we will be closed all afternoon from 1pm.  We will also be closed on the following afternoons for training on: July 20th, September 29th, October 19th and November 24th 2016.

 

***Stop Press***

We have been alerted to a national technical fault relating to our phone system. Currently calls are unable to connect to the surgery. We have been advised that technicians are working on this fault and will notify us of any changes or when the issue is resolved.

Thank you for your patience.

From the beginning of July, we are delighted to announce that we will be offering additional late evening routine appointments to our patients.  These are specifically for those patients who struggle to attend the surgery during regular opening hours due to work or other similar commitments.  The appointments will be available between 6.30 and 7.30pm for pre-booked routine appointments.  The extra appointments will be provided by two of our GPs and our Advanced Nurse Practitioner on most Monday’s and Thursday’s.  Please kindly note that during these extended hours opening times, the surgery phones will not be answered and reception staff will not deal with routine enquiries, new patient registrations and/or prescription collection and ordering.  We hope our patients find these additional appointments helpful.

 

Welcome!  To our new female doctor, Dr Einass Osman.  Dr Osman has just joined the practice at the beginning of March as a salaried doctor providing 6 clinical sessions over 3 days (Tuesday, Wednesday and Thursday). Dr Osman's special interest areas include paediatrics, obstetrics, gynaecology and psychiatry.  We are delighted to welcome Dr Osman to our surgery team.  Dr Aleksandra Fox has also joined the surgery as a long term locum providing us with 4 clinics over 2 days on Thursdays and Fridays.

As some of you may know our previous Practice Manager left us last year;  however our new practice manager, Hannah Price started working with us in January. She is aware of the changes the surgery has been through and she is dedicated to continuing this work with the help of the surgery team, the patient participation group and of course, the patients of Birchington Medical Centre.

Phone System Update.  Our phone system is in the process is being upgraded with additional lines coming into the surgery, a queue system which will update callers as to their position in the queue, the option to cancel an appointment by leaving a voicemail message along with a dedicated test result line.  All calls coming into and out of the surgery will be recorded. Works are not yet completed, so please bear with us while the final upgrades are being made and niggles ironed out!

Caller ID.  Following feedback received from the Patient Participation Group (PPG) we have managed to get the settings changed on our phone system to enable the main surgery telephone number to be displayed when staff from the surgery call patients at home.  We hope this makes things easier for our patients in negotiating their way through the nuisance calls vs the useful calls they receive!

Other News and Information

Patient Participation Group

Did you know we have a Patient Participation Group?  The next Patient Participation Group (PPG) meeting is on the 19th May and will be the AGM.  All patients and their carers are welcome!

The purpose of the Birchington Medical Centre PPG group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop. They have their own email address now, at bmc.ppg@nhs.net.

For a list of meeting dates please visit the Patient Participation page on this site.  Click here for further information.

On-line Services

You can now order your repeat prescription online using Patient Access.

You can also log on to view, book and cancel appointments. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.  Please ask at reception to get registered for our online services.

Alternatively, you can email your repeat prescription requests to prescription.bmc@nhs.net.

If you need medical attention
'Choose' Well by choosing the right service.  The short video below is all about Choosing the Right Service.

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