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Welcome to Birchington Medical Centre

We hope you find this website both useful and informative.

We have dedicated training on Thursday 29th September when we will be closed all afternoon from 1pm.  We will also be closed on the following afternoons for training on: October 19th and November 24th 2016.

 

My name is Teresa, I am a senior receptionist at BIRCHINGTON MEDICAL CENTRE.  I have worked here for a couple of years now, and in that time I have witnessed many of our patients and their families go through their journey with cancer. I wanted to do this for them.  I am BRAVING THE SHAVE for Macmillan Cancer Support .

On FRIDAY 30TH SEPTEMBER , I will be having my head shaved in the surgery to help raise awareness and money for Cancer Support.  Anyone wishing to donate money can either donate in person to the surgery OR go onto the MACMILLAN BRAVE THE SHAVE  website,  click on DONATE,  search brave shaver – TERESA SLINGSBY and go from there.  Or, you can click here.

 

Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.  The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.

At Birchington Medical Centre we want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know:

  • if you need information in braille, large print or easy read
  • if you need a British Sign Language interpreter or advocate
  • if we can support you to lip-read or use a hearing aid or communication tool
  • if you require an alternative language interpreter.

Please tell the receptionist when you arrive for your next appointment, or call us on 01843 848814 or email us at birchingtonmcom@nhs.net.  This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.  This information may be shared with other NHS and adult social care providers as part of existing data-sharing processes and as routine part of referral, discharge and handover.  This data-sharing is to support direct patient/ service user care, and is not for reporting or analysis.

Late Evening Routine Appointments.  From the beginning of July, we are delighted to announce that we will be offering additional late evening routine appointments to our patients.  These are specifically for those patients who struggle to attend the surgery during regular opening hours due to work or other similar commitments.  The appointments will be available between 6.30 and 7.30pm for pre-booked routine appointments.  The extra appointments will be provided by two of our GPs and our Advanced Nurse Practitioner on most Monday’s and Thursday’s.  Please kindly note that during these extended hours opening times, the surgery phones will not be answered and reception staff will not deal with routine enquiries, new patient registrations and/or prescription collection and ordering.  We hope our patients find these additional appointments helpful.

Welcome!  To our new female doctor, Dr Einass Osman.  Dr Osman joined the practice at the beginning of March as a salaried doctor providing 6 clinical sessions over 3 days (Tuesday, Wednesday and Thursday). Dr Osman's special interest areas include paediatrics, obstetrics, gynaecology and psychiatry.  We are delighted to welcome Dr Osman to our surgery team.  Dr Aleksandra Fox has also joined the surgery as a long term locum providing us with 2 clinics on Fridays.

Phone System Update.  Our phone system is in the process is being upgraded with additional lines coming into the surgery, a queue system which will update callers as to their position in the queue, the option to cancel an appointment by leaving a voicemail message along with a dedicated test result line.  All calls coming into and out of the surgery will be recorded. Works are not yet completed, so please bear with us while the final upgrades are being made and niggles ironed out!

Caller ID.  Following feedback received from the Patient Participation Group (PPG) we have managed to get the settings changed on our phone system to enable the main surgery telephone number to be displayed when staff from the surgery call patients at home.  We hope this makes things easier for our patients in negotiating their way through the nuisance calls vs the useful calls they receive!

Other News and Information

Patient Participation Group.  Did you know we have a Patient Participation Group?  The next Patient Participation Group (PPG) meeting is on the 13th October 2016 and will be the AGM.  All patients and their carers are welcome!

The purpose of the Birchington Medical Centre PPG group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop. They have their own email address now, at bmc.ppg@nhs.net.

For a list of meeting dates please visit the Patient Participation page on this site.  Click here for further information.

On-line Services

You can now order your repeat prescription online using Patient Access.

You can also log on to view, book and cancel appointments. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.  Please ask at reception to get registered for our online services.

Alternatively, you can email your repeat prescription requests to prescription.bmc@nhs.net.

If you need medical attention
'Choose' Well by choosing the right service.  The short video below is all about Choosing the Right Service.

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