PPG: Meeting Minutes 14th November 2024

BACK TO MAIN INDEX

Agenda Items

Welcome

• SP welcomed attendees and outlined the agenda items and topics for discussion.

Apologies

Defibrillator presentation and training

• Presentation and training given by Life Savers. Members able to participate in trying to use a defibrillator.
• This session was very well received by all who were present.
• Possibly to repeat in one year
• Notes and matters arising from September
• Minutes were a true reflection of meeting.
• Matters Outstanding – Front pavement – waiting for measurement. Signpost height at entrance to site. NB U brackets should be able to be adjusted. (with Landlord). The lift remains out of action. DO is moving this on. The motor has been agreed to be replaced – waiting for parts. Update of clinical templates – Dr Osman has now been made permanent and is looking at the clinical process with triage and changes needed. Dedicated email for hard of hearing to be made available.

BMC Updates

• DNA numbers for nursing staff continue to be very high. With 298 in October for nurses, 19 for Drs and 50 for ACPs. A piece of work will be done in the plan for next year.
• BMC recruiting to HA posts. The practice now have both medical and nursing students
• QoF targets are on plan – Flu and respiratory vacs are up to date. Shingles Vacc has been offered as appropriate to age groups.

PPG Updates

• Flu /Covid clinics – SP thanked all volunteers who helped at the three clinics. In general the clinics worked extremely well with many compliments from patients. Some patients, regardless of their allotted appointment time arrive up to an hour early. This causes some blockages. Next tiem reminders to only arrive at appointment time need to be done.
• PRG feedback. SP reported that the ICB (K&M) are progressing changes to IT that practices use. Currently practices use AccuRx , the contract for which ends in March 25. ICB looking to implement iPlato. Reports are this is not a like for like replacement and may have implications on working processes.
• The contract for eConsult is also up for renewal in March and this may result in a change to a system called Anima, which is a more useful package. SP suggested that messaging to patients if there is an impact on how contact is made with the practice must be made in advance of implementation.
• Winter pressure monies are available to the PCN and being used for additional face to face appointments with a GP at Minster surgery for BMC, Westgate and minster patients
• BMA – work to rule. KW assured the group that there is no impact currently at BMC as doctrs are still completing more than the BMA number of contacts per day. This is helped at BMC by use of locums who are not applying the work to rule.
• Workplan for coming year. SP asked group to consider which areas need further investigation or input from the PPG. Suggestions are to concentrate on say 3 main topics, such as Bereavement preparation leaflet, DNAs and test results – the expected process. Any further ideas please send by email to Chair/Vice chair

Issues raised by members

• Patient needed physio following knee operation – nothing available until Jan, or in Canterbury. Group told hospital is catching up on hip and knee replacement ops and this is putting considerable pressure on physio services
• When xray  carried out – how does patient get results. Taken outside meeting

AOB and Meetings Management

• There were lots of compliments to staff relating to their work in difficult circumstances.

Dates of future meetings

• 9 January 2025
• 13 March 2025
• 8 May 2025

Meeting concluded at 5pm.