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Welcome to Birchington Medical Centre

We hope you find this website both useful and informative.

Patient Access Probelms - June 2018

I are sorry to hear that patients are still experiencing problems with the Patient Access service.  We have been inundated with queries into the practice and have helped people where we can.  However, we ask that you kindly note that this service is not managed or run by Birchington Medical Centre, and we are limited on what we can do to help with the issues that are affecting GP practices and patients all over the country.  I have found a FAQ sheet which does seem to help with some of the more common queries, and this can be read here.  Alternatively, there is more information on the Patient Access website which may be of help.  https://support.patientaccess.com/

Failing that, and the apparent lack of a  phone number to call Patient Access, this link takes you to a ‘query form’ to send your questions and problems by email direct to Patient Access.

I hoep the above information is of some help to you all.

Hannah Price - Practice Manager

 

Car Park Lighting Improvement Works - Currently Underway

Please be advised that our new and improved lighting in the surgery car park will begin to be installed from Monday the 14th May. The replacement of the old lamp posts on the drive way, and new higher level lighting in the car park area will ensure better safety and security in the darker months. At present, many of the bollard lights in the car park have been broken or damaged due to cars driving into them. This has meant that the car park has been extremely dark in the winter months and was of concern to us for the safety of our patients, staff and visitors to the surgery.

We are ensured by the contractor that there will be minimal disruption while the work is carried out, but it will mean that there will be a temporary reduction in car park spaces and possibly some restriction to walk ways while the work is undertaken. A risk assessment has been completed and, of course, health and safety will be of paramount importance to us. We politely request that visitors to the surgery help us by taking notice of any diverted or altered walk/drive/parking areas and take care when visiting us during this time. Please also consider safe and sensible parking to minimise disruption to other visitors.

We hope that the improved lighting will be of benefit to all and that this essential work does not cause too much disruption.

 

Patient Particiaption Group - Next Meeting - Thursday 12th July at 15.30

All registered patients and carers are welcome to attend. The meeting will take place at the surgery with a prompt start time of 15.30. 

 

Getting the Most from Your Appointment

We want to give you the best possible outcome and experience from your visit to our medical centre. In order that we can meet the needs of all our patients, we are asking you to try and help us with a few simple considerations that can help us all to get the most from your appointment.  Read more here

 

Surgery Closure Dates for Staff Training 2018

The next afternoon of staff training will take place on Thursday 28th June 2018. The practice will close at 13.00 and not re-open until 08.00 the following day. Out of hours cover is provided by the 111 service for any matters that cannot wait until the next day. As always, in case of emergency, patients should call 999 for any life threatening situations.  For more information about the staff training days that take place across all practices in Thanet, please click here.

 

Late Evening Routine Appointments

We now offer additional late evening routine appointments to our patients.  These are specifically for those patients who struggle to attend the surgery during regular opening hours due to work or other similar commitments.  The appointments will be available between 6.30 and 7.30pm for pre-booked routine appointments.  The extra appointments will be provided by two of our GPs and our Advanced Nurse Practitioner on most Monday’s and Thursday’s.  Please kindly note that during these extended hours opening times, the surgery phones will not be answered and reception staff will not deal with routine enquiries, new patient registrations and/or prescription collection and ordering.  We hope our patients find these additional appointments helpful.

 

Other News and Information

Patient Participation Group.  Did you know we have a Patient Participation Group?  The next Patient Participation Group (PPG) meeting is on Thursday the 17th May 2018 at 4pm at the surgery and wil be our AGM.

The purpose of the Birchington Medical Centre PPG group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop. While we currently do not have a PPG Chair Person, please email the practice manager for any PPG queries on birchingtonmcpm@nhs.net. 

For a list of meeting dates please visit the Patient Participation page on this site.  Click here for further information.

 

Call Recording

Please be aware that ALL phone calls coming in to and going out of the surgery are recorded. 

 

On-line Services

You can now order your repeat prescription online using Patient Access.

You can also log on to view, book and cancel appointments. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.  Please ask at reception to get registered for our online services.

Alternatively, you can email your repeat prescription requests to prescriptions.bmc@nhs.net

If you need medical attention
'Choose' Well by choosing the right service.  The short video below is all about Choosing the Right Service.

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