PPG: Meeting Minutes 9th May 2024

 

BACK TO MAIN INDEX

 
Name Organisation/Representative Initials
Sheila Pitt PPG Chair SP
Julie Camburn Community Connector for Stroke Association  (in attendance) JC
  +10 PPG members + 3 BMC members  
 

Agenda Items

Welcome

  • SP welcomed attendees and outlined the agenda items and topics for discussion.

Apologies

  • BP
 

Notes and matters arising from 14th March 2024

  • Minutes were a true reflection of meeting.
  • Paving by front doors – Budget with IH to be agreed and released
  • Noticeboard – now in reception
 

Stroke Awareness presentation

  • JC gave a very informative and interesting talk on this subject, explaining the different categories of stroke, the typical demography for each type and lots of information on stroke prevention.
  • More information is available on the Stroke Association website
  • Stroke Org website
  • The PPG sent a heartfelt thank you to Julie as she had given this talk during a power cut, so had no slides to provide a visual aid.
 

BMC Updates

  • Dashboard – there were no major changes to any of the waiting times monitored
  • Staffing – a new practice nurse has recently been appointed to start at the end of July. She has previous experience both in community nursing and at the Pilgrims Hospice. The post of Reception Manager has been offered.
  • Triage – the system appears to be working well. Clinical staff are reviewing the questions asked on a fortnightly basis at present to ensure that the best information is being gathered to aid clinical triage. Here has been no queueing at the front door since the system began
  • QoF – SP asked that the practice advise the PPG on how they performed by year end and on any significant changes for 2024/25
 

PPG Updates

Dementia/LTC day

  • CB advised that the questionnaire had now been launched.

Workplan

  • Is now on noticeboard
  • Triage system – the PPG has requested to be party to a formal review of the new triage system, in order to gain a full understanding of the impact of this change   Action: SP/BP through QA
 

Election of Officers

  • LC advised that there were only 2 applications.
  • SP for Chair and BP for Vice Chair.
  • Both were elected into the relevant posts until May 2026
 

Issues raised by members

  • Getting patient’s attention at the reception desk. A suggestion from a member is for alight at each desk that allows patients to see that the receptionist is calling them forward. The practice agreed that there is an issue and will consider options.         Action: SP/BP at QA
  • a query has been raised about how a patient can be prescribed medication for a new diagnosis, without seeing the patient. It was requested to take this outside of the meeting as the individual case would need to be looked in to.
  • A query was raised about how long the practice states is acceptable for an abnormal result to be notified to the patient. Discussion appeared to show that there is no hard and fast rule for this. And there seems to be much confusion over how patients get test results. It was suggested that a short piece of work could be done by the PPG and BMC around expected timeframes.     Action: SP?BP at QA
 

AOB and Meetings Management

  • NH asked that formal thanks be noted to SP and BP for their work over the last two years.
 

Dates of future meetings

  • 11th July 2024
  • 12th September 2024
  • 14th November

Meeting concluded at 5pm.