Zero Tolerance Policy
Our practice staff are here to help you.
We operate a Zero Tolerance Policy for patients who are violent or abusive to ourselves, members of our staff or other persons present on the practice premises. We would like to thank all our patients who respect this.
Our aim is to be as polite and helpful as possible to all patients. However, shouting and swearing at practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list. If you are violent, aggressive, or threatening you will be reported to the police.
The practice acknowledges that there may be instances where violence and / or aggression forms part of a patient’s illness. In these circumstances, the issue will be discussed with the patient and form part of their care planning. This information will be recorded in the patient’s medical record and flagged to ensure that members of staff are aware. In addition, where deemed necessary, appropriate support will be put in place, e.g. staff members do not see the patient alone.
If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the Practice Manager, who will be happy to address your concerns.