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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
You can also get medicine for many health issues from a supermarket or pharmacy.
Your pharmacist can give you advice and suggest the best treatments for your symptoms.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Book an appointment
Ways to book
- For GP and Advanced Clinical Practitioner appointments request an appointment online
- For Nursing appointments download the NHS app or telephone
- Use our online services
- Telephone: 01843 848 818
Get the most from your appointment
We want to give you the best possible outcome and experience from your visit to our medical centre. In order that we can meet the needs of all our patients, we are asking you to try and help us with a few simple considerations that can help us all to get the most from your appointment.
Booking Your Appointment
- Please do trust the reception staff. The reception staff are here to help you and the clinical team. If you answer their questions as clearly as possible they will be more likely to ensure you can access the right help you need by the right member of the team and, where appropriate, ensure the right length appointment is booked.
- Appointment length. Our appointments are designed for one problem only. If you have several problems (or one that requires a detailed examination or gynaecological problem) please ask for an extended appointment.
- Appointments to discuss test results or hospital letter. If you are booking an appointment to discuss a test result or a hospital letter, please check with the receptionist that your results are available prior to submitting your appointment request.
- Seeing your preferred clinician. Your preferred clinician may not be available. We work as an integrated team and being seen timely by a clinician other than your preferred/usual clinician may be more appropriate
- Advanced nurse practitioner prescribers. Our advanced nurse practitioner prescribers are highly skilled and able to deal with most problems. If necessary they will get immediate advice from a GP or arrange a timely appointment with a GP.
- Online Booking. If using this service please book appointments responsibly.
- Emergency on the day appointments. All on the day appointment requests go via Anima and are triaged by our duty GP who will review and decide the best route for your care.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
To request a home visit, please contact the surgery as soon after 8am as possible.
Change or cancel an appointment
If you cannot manage to keep or no longer need your appointment, please contact us as soon as possible to allow us to offer the appointment to another patient. This will help to keep waiting times down. You can find our ‘Did Not Attend’ numbers on our waiting room display screens. We very much appreciate your cooperation and understanding in trying to help our service run smoothly for all our patients and staff alike.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using online services
- Phone us on 01843 848 818
Out of hours
Extended hours
The practice is open every Monday and Wednesday morning between 7am to 8am and one Saturday per month from 9am to 1pm for pre-bookable nursing appointments only
Urgent treatment centres
Urgent treatment centres are open every day and treat minor illnesses and injuries such as sprains, minor burns and broken bones.
Check if an urgent treatment centre is right for you and see waiting times for some via the Kent and Medway Integrated Care System website
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.